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Contact Information and Frequently asked Questions

Contact: Please use the Feedback Form for the speediest reply.

By post - Tracy Hall, Rosebank, Burray, Orkney KW17 2ST, UK.

By email - info@watercolour-artist.co.uk

By phone - 01856 731216

Materials and suppliers - Links to paints, supports, brushes, framers etc that I use can be found here.

Original Paintings are worked on acid free 100% cotton rag Watercolour paper or board.  My preferred makes are Arches, Saunders Waterford and Two Rivers handmade paper. I use watercolour paint, both transparent and opaque, for all of my paintings.

Large & Medium Prints All large prints are reproduced from the original artwork on superb quality archival Somerset Enhanced Watercolour paper using pigmented inks for the look and feel of the original painting and I oversee the entire process personally. According to the manufacturers of the papers and inks, these prints can be expected to last a lifetime or longer. These prints are usually referred to as 'Giclees' and for best results should be treated in the same way as an original painting. Giclee prints have become very popular because of their longevity and affordability without compromising on outstanding quality. All prints are supplied with a Certificate of Authenticity in a sturdy postal tube ready for framing on arrival.

Small mounted Prints are produced on archival art paper using lightfast pigmented inks and ready mounted to fit an 8" x 10" standard sized frame, with the actual image size being 6.5" x 4.5" and they are supplied flat packed ready for the frame of your choice.

Greeting Cards - 6" x 4". All of our greetings cards are professionally printed on top quality card stock and supplied with an envelope and protective poly bag.  Blank inside for your own message and suitable for any occasion.  Wholesale orders should be addressed to Country Cards who include many of my paintings in their range.

Ordering  Online - We are Paypal Verified and our online payments have been handled securely through Paypal since 2001. You can use any major credit card or debit card to pay instantly worldwide. Your order is shipped the following day and it is a safe, convenient way to send payment. There is no charge to send a payment through Paypal and you don't even have to have a Paypal account (in this case please email for details of how to place an order).

Ordering by post, please send your payment in GB pounds only (cheque, money order or bankers draft), address and details of your order which will despatched once payment is received and cleared.

Packaging In an effort to retain low postage costs worldwide and to ensure that your print arrives in perfect condition,  all prints larger than 8" x 10" are now shipped in a sturdy postal tube. If you would rather have your print supplied in a mount or mounted and framed, this is not a problem but there will be an additional shipping charge depending on the destination - do get in touch. We try to recycle packaging materials as much as possible when sending out orders.

Delivery - We aim to despatch all orders for prints and cards within 48 hours of payment clearing (excepting weekends and holidays). If there will be any delay, you will be advised immediately and the option to cancel offered. Commissioned paintings are delivered according to a pre-arranged completion date at the time of order.

Postage charges for prints and cards (Worldwide) - Orders up to £5 - 75p; Orders up to £10 = £1.50; Orders up to £30 = £3.00. Orders over £30 = £5.00. If you purchase online using paypal, the postage charge will be added on at the checkout. Original artwork is  supplied unframed and shipping is by Special Delivery (UK) or Airsure (International) insured and tracked, and you will be advised of the cost when you place your order.

Commissions for paintings are welcomed - please get in touch to discuss your requirements with no obligation.  I can work from your photographs, for example of a pet, or I can source the reference material, for example a flower painting. You can have a painting of any size,  and once we have discussed what you are after I will be able to give you a quote for the finished work or offer advice based on your ideas and budget. A 50% non-returnable deposit is required to ensure your place in my worklist and allow for me to begin preparation. I do not currently accept commissions for miniature paintings and the waiting list for larger work is currently two years. An original  painting makes a wonderful investment or present, and I also offer a Gift Certificate Service.

Licensing - Many of my paintings are available for commercial purposes. Subjects currently available include flowers, wildlife, animals & birds and farm scenes, or artwork/illustrations can be commissioned especially for your project. If you would like to use my artwork on your products please get in touch.

Copyright - All images on this website are Copyright Tracy Hall 1997 - 2011. All rights reserved. This includes commissioned artwork. Artwork on this website is protected by international copyright law and no image may be used or copied for any commercial or non-commercial purposes without prior written permission from the artist.


Website design, artwork, images and text ? Tracy Hall 1997-2010. All rights reserved. No image may be used without the written consent of the artist.